Transparency matters. This policy defines how cancellations and refunds are handled for projects and consultations.

• Project-Based Work
  • Once a project starts and initial design or ad setup is shared, payments become non-refundable.
  • If cancellation occurs before project kickoff, a partial refund (up to 20-30%) may be issued.
  • Refund requests must be submitted in writing within 3 business days of payment.
    
    
• Digital Nature of Work
  All services provided are custom, creative, and digital — once ideas, designs, or campaign structures are shared, they cannot be “returned.”
  
  
• Delays & Revisions
  Delays caused by clients (missing info, slow feedback, etc.) are not eligible for refunds.
  
  Revisions are handled as per the project agreement.
  
  
• Exceptional Cases
  If work cannot proceed due to my unavailability or unavoidable emergency, a fair refund will be issued.